Legal
Refund Policy
Plain-English summary: payments are non-refundable, but you can cancel any time and keep access until the end of the period you've already paid for.
Effective June 28, 2026
Our policy
All LiftBiz payments — including monthly and annual Pro subscriptions — are non-refundable. We don't issue partial refunds for unused time, downgrades, or accidental renewals.
Cancel any time
You can cancel your subscription at any time from the Billing screen inside your account. When you cancel:
- You won't be charged again.
- Your Pro features stay active until the end of the current billing period.
- At the end of that period, your account automatically reverts to the Free plan and your data stays put.
Try Pro before you commit
Because we don't offer refunds, we recommend starting on the Free plan to make sure LiftBiz fits your workflow before upgrading.
Exceptions
We may issue a refund in cases where we're legally required to do so, or where a clear billing error on our side caused a duplicate charge. These are handled case-by-case.
Chargebacks
If you have a billing concern, please email us first — we'll usually resolve it faster than your bank can. Disputing a charge without contacting us may result in account suspension.
Contact
Billing questions or refund inquiries: admin@stephenhaydesign.com.